Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at shopignacio@hotmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at shopignacio@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shopignacio@hotmail.com.
POLÍTICA DE DEVOLUCIONES Y REEMBOLSOS — Makeup & Beauty Velyra
En Makeup & Beauty Velyra queremos que estés completamente satisfecha con tu compra. Si por cualquier motivo no es así, aquí tienes nuestra política:
Plazo de devolución: Aceptamos devoluciones dentro de los 30 días naturales desde la fecha de recepción del pedido.
Condiciones del producto: Para ser elegible para devolución, el artículo debe estar sin usar, en su embalaje original y en el mismo estado en que lo recibiste. Los productos de maquillaje y belleza abiertos o usados no son elegibles por razones de higiene, salvo que presenten un defecto de fabricación.
Proceso de devolución: Para iniciar una devolución, contáctanos en shopignacio@hotmail.com indicando tu número de pedido y el motivo. Te responderemos en un plazo de 2 días hábiles con las instrucciones de envío.
Gastos de devolución: Los gastos de envío de la devolución corren a cargo del cliente, salvo que el producto sea defectuoso o hayamos cometido un error en el pedido.
Reembolsos: Una vez recibido e inspeccionado el artículo, procesaremos el reembolso en un plazo de 5-7 días hábiles al método de pago original. Los gastos de envío originales no son reembolsables.
Cambios: Si deseas cambiar un producto, te recomendamos realizar una nueva compra y solicitar la devolución del artículo original.
Productos dañados o defectuosos: Si recibes un producto dañado o defectuoso, contáctanos de inmediato con fotografías del artículo y el embalaje. Lo resolveremos sin coste adicional para ti.